1. Introduction
These Terms and Conditions of Sale (“Terms”) apply to all purchases made on the website houseofcats.com, operated by House of Cats, a company registered in France with its registered office at 60 rue François 1er 75008, Paris - FRANCE , registration number 98911847600013.
The website specializes in the sale of products and accessories for cats (toys, hygiene, bedding...etc ).
2. Acceptance of Terms
By placing an order on our website, the customer agrees to be fully and unconditionally bound by these Terms.
3. Products
The products available for sale are those displayed on the website. We make every effort to describe and present products as accurately as possible. However, minor errors or variations may occur. Product photos are not contractual.
4. Prices
Prices are listed in euros (EUR), including all applicable taxes (VAT), but excluding delivery charges. House of Cats reserves the right to change prices at any time, but products will be charged based on the rates in effect at the time the order is confirmed.
5. Orders
Customers may place orders directly on the website. Creating a customer account may be required to complete the purchase.
Once the order is confirmed and paid for, an email confirmation with the order summary (products, quantity, prices, etc.) will be sent to the customer.
6. Payment
Payment must be made at the time of ordering, using one of the secure payment methods available on the website, such as credit card, PayPal, or others as listed.
Orders will be processed and shipped only after full payment is received.
7. Delivery
7.1 Delivery Times
Products are delivered to the shipping address provided by the customer during checkout. Standard delivery time is typically between 2 to 5 business days, depending on the destination and shipping method.
7.2 Shipping Fees
Shipping costs are calculated at checkout and vary depending on the destination, weight, and size of the order.
7.3 Delays or Lost Packages
In case of a delay or non-receipt of the package, the customer is advised to contact our customer service team at [support@houseofcats.com or your contact info].
8. Right of Withdrawal
Under EU consumer protection laws, customers residing in the European Union have a 14-day withdrawal period from the date of receipt of the order to return products without needing to provide a reason.
Returned products must be unused, unopened, in perfect condition, and in their original packaging. Return shipping costs are the responsibility of the customer.
Exceptions: Items related to hygiene or perishable goods (e.g. opened food, litter) cannot be returned.
9. Warranties
Customers benefit from the legal guarantee of conformity and the warranty against hidden defects, in accordance with the applicable consumer protection laws.
10. Liability
House of Cats shall not be held liable for any damage resulting from misuse of the purchased products.
11. Personal Data
All personal data collected is used for order processing and customer relationship management. In accordance with the General Data Protection Regulation (GDPR), customers have the right to access, correct, or delete their personal data at any time.
12. Intellectual Property
All content on the site (text, graphics, images, logos, etc.) is the exclusive property of House of Cats or its partners. Any unauthorized reproduction or use is strictly prohibited.
13. Governing Law and Disputes
These Terms are governed by the laws of [Country]. In case of a dispute, the parties will seek an amicable solution. If no agreement can be reached, the dispute shall be submitted to the competent courts.
